As we're getting settled in to our new location, I thought I'd blog about some of the financial and credit issues surrounding the moving process.
But there's one thing that immediately rose to the top of our list of headaches: XM Radio.
My wife wanted to cancel her subscription, since she'll have virtually no commute at our new address, and our satellite TV system provides Sirius radio content. She thought she might renew her XM Radio service at some point in the future, if we move to a location where she'll be doing more driving.
After her experience trying to get the service cancelled, we'll never have anything to do with them again. Of course they make it very difficult to cancel; a lot of services do that. I've blogged here before about how MBNA and other credit card companies make it impossible to cancel useless "credit protection plans" they con their customers into. No way to cancel online, 45 minute hold times, etc.
Except even after all that, XM managed to not cancel the account. After three weeks of calling and being hung up on by XM operators, we finally got a person whose phone connection didn't magically drop the second we said the word "cancel."
After she read the script about all the wonderful things they'd do to keep us on as customers, my wife insisted that she still wanted to cancel. Then the operator said that the system was down, and they were unable to do cancellations. Why not say that at the beginning of the conversation? Why withhold that detail until the end of a 15-minute phone call? (60 minutes if you count being on hold)
Then she called back and asked for a supervisor. She was given to a girl who sounded about 16, said stuff like "yeah, what do you want?" and generally convinced us that we were not transferred to a supervisor at all. My wife's writing the company now, but I'm convinced, based in part on this unsatisfactory BBB report, that she'll get no response. All we wanted to do is cancel!